Mistrust in the healthcare system — everyone’s a critic

How mistrust challenges the healthcare system, and what we can do about it.

Challenges facing our healthcare industry

With an expanding and ageing population and preventable diseases becoming more common, our understaffed and underfunded healthcare services are under threat. Surprisingly, one of the greatest challenges facing the healthcare industry is a growing mistrust among us, the general public.

How mistrust threatens our healthcare system

The COVID-19 pandemic has been a devastating blow for most people, and researchers are working harder than ever to understand this new virus, produce a vaccine, and develop treatments. For the public, the crisis has brought an onslaught of rapidly changing information, facts, and guidelines that just aren’t communicated appropriately. This deluge of information has also led to the Dunning-Kruger effect, where people unwittingly overestimate how much they understand about a given topic. The spread of conspiracies and fake news regarding COVID-19 highlights this phenomenon.

How do we regain trust?

Much of the mistrust of the healthcare industry may be accounted for by a lack of understanding. Given that news sources can be conflicting, biased, or inaccurate, it’s no surprise the public is largely misinformed. Data needs to be accessible and easily digestible by the general public as well as specialists.

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